How to Update or Reply to an Existing Ticket

How to Update or Reply to an Existing Ticket

This guide provides step-by-step instructions on how to update or reply to an existing ticket. By following these steps, users can effectively communicate their responses or provide updates to ongoing support requests, ensuring efficient and effective resolution of their issues.

Steps:

1. Log into OCR's Zoho Desk Portal via the following URL:

https://support.ocr-inc.com/portal/en/signin

2. Click "Tickets"

3. Use Search Tickets, Views, or the Reply indicator to find your ticket.

Click the Ticket's "Subject Line" to compose a response.

4. Click "Reply" within the Ticket Detail view

5. Compose your response and Click "Send"




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